Frequently Asked Questions
izaas Q&A — Answers to all your questions, right here
Clear up any doubts about accounts, deposits, betting, slots, and responsible gaming on this detailed FAQ page.
Whether you are new to izaas or a returning player, it is natural to have questions before you play. On this page we have organised the most frequently asked topics from Bangladeshi players into five sections — Account & Login, Cricket Betting, Responsible Gaming, Slot Games, and Deposit Information. Every answer is written directly on the basis of izaas's own policies and services. If you cannot find an answer to your question here, our 24/7 support team is always ready to help.
Account & Login
To open an account at izaas, go to the izaas Login page and select the registration option. Fill in the form with your mobile number or email, a password, and age confirmation details. Please note that only those aged 21 or above may register. Once your account is created, you can log in and start playing right away.
Click the "Forgot your password?" link on the login page. Enter the mobile number or email you used during registration and an OTP or reset link will be sent to you. After setting a new password, you can log in again as normal. If you still have trouble, contact the support team — they are available 24 hours a day.
Common causes of login issues include an incorrect password, Caps Lock being on, or outdated data stored in your browser cache. Try refreshing your browser or clearing the cache. If your account has been temporarily locked, contact izaas support for a quick resolution.
No. Under izaas rules, each player is allowed only one account. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. This rule is strictly enforced to maintain a fair gaming environment.
You can update some details yourself from Account Settings. However, to change important information such as your name or date of birth, you will need to contact the support team and may be required to submit documents for identity verification.
Cricket & sports betting
Yes, accumulator betting (combining multiple selections) is available at izaas. Adding multiple matches or markets together multiplies the total odds significantly, but all selections must be correct in order to win. This type of bet carries higher risk, so it is wise to plan your budget carefully before playing.
Yes, izaas offers betting on BPL, the T20 World Cup, IPL, ICC tournaments, and other major international series. You can also participate in various markets for exciting matches such as Bangladesh vs India. Log in to the platform to see the full list of available matches.
The most popular cricket markets are Match Winner (which team will win), Top Run Scorer, First Wicket to Fall, Total Runs in a specific over, and Bowler Performance. These markets are especially active in T20 matches and many players choose them strategically.
Yes, izaas offers in-play or live betting. You can join various markets even after a match has started and make decisions based on how the game unfolds. Because live betting moves fast, odds change quickly, so it is important to stay focused and place your bets at the right time.
If a match is completely abandoned (No Result) due to rain or any other reason, the bet amount is generally refunded. However, rules may differ depending on the specific market. If the result is determined by the Duckworth-Lewis method, that result is treated as final. You can find full betting rules on the Terms and Conditions page.
Responsible Gaming
If you feel you are losing control of your gaming, contact izaas support — we will help you set up a self-exclusion or cooling-off period. For professional support, speak to a mental health helpline or talk to your family. You can find more information about responsible gaming on our responsible gaming page.
There are some warning signs to watch out for — such as chasing losses by playing repeatedly, hiding your gaming from family, betting with money needed for essential expenses, or feeling restless when not playing. If you notice these signs, take a break quickly and seek help.
izaas is for those aged 21 and above only. Age is verified at registration and accounts belonging to minors are closed immediately. You are advised to use parental control software on your device to prevent minors from accessing accounts.
Yes, izaas offers the option to set a deposit limit. You can set a maximum deposit amount on a daily, weekly, or monthly basis. This is an effective way to manage your budget. Lowering a limit takes effect immediately, but increasing one may require a waiting period.
A cooling-off period is a temporary break — your account is closed for a few days to a few weeks and reopens automatically after the set time. Self-exclusion is a stronger measure — closing your account for a long period or permanently. If you have a serious problem, self-exclusion is the better choice.
Slot Games
On a limited budget, choose low-volatility slots — these give frequent small wins and help you keep your balance going longer. If you are hoping for a big win, high-volatility games are better, though the risk is also higher. It is wise to check the minimum bet amount before starting a game.
Many slot games offer a demo or free-play mode — this lets you get a feel for the game in advance using virtual credits. However, winnings from demo mode cannot be withdrawn. Playing in demo mode before placing real bets is a great way to learn the game's mechanics.
RTP, or Return to Player, is a theoretical percentage indicating how much money a game can return to players over the long term. For example, a 96% RTP means that on average, ৳96 comes back for every ৳100 wagered over a long period. It is a useful indicator when choosing a game, but in the short term results are entirely random.
Volatility refers to how often a game pays out and how large those payouts are. Low-volatility games deliver small but frequent wins. High-volatility games pay out less often but when they do, the wins tend to be larger. Choose the right volatility for your playing style and budget.
Free spins are a special feature within a game — a set number of spins can be played at no cost and any winnings are added to your account. They are usually triggered when a certain number of scatter symbols appear. Some bonus offers may also include free spins, in which case wagering requirements may apply.
Deposit Questions
izaas supports all popular mobile banking and banking methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount for each method is ৳300.
Deposits are usually added to your account within a few minutes. However, network issues can sometimes cause a delay. If more than 30 minutes have passed, contact the support team with a screenshot or reference number of the transaction.
Log in to your account and go to the Cashier or Deposit section. Select Nagad from the list of payment methods. Enter the amount (minimum ৳300), then send money via Nagad to the number provided by izaas. Save the transaction ID — it will be useful if any issues arise.
The minimum deposit amount for each payment method at izaas is ৳300. This applies across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Starting with a relatively small amount while you get familiar with the platform is a wise approach.
izaas does not impose any deposit fees of its own. However, your mobile banking provider (such as bKash or Nagad) may deduct a service charge according to their own policies. Check the relevant mobile banking service's website or app to confirm this.
Still have questions? Talk to us
If you could not find a solution on this page, the izaas support team is with you around the clock — in both Bengali and English.
24/7 Live Chat
Log in to the site and reach us via live chat. You will get a response instantly.
Email Support
For detailed issues, write to us at: [email protected]