izaas Terms & Conditions — The Foundation for Transparent and Fair Use

izaas ("Platform", "we", "our") provides an online casino and sports betting service for Bangladeshi players. These terms apply to all services, games, promotions, and user interactions.

Our services include slot games, live casino, sports betting (including cricket, football, and kabaddi), and various promotional activities. A valid izaas account is required to use these services.

These terms are written in English and are intended for Bangladeshi users. In the event of any dispute, the English version shall be considered the original.

We reserve the right to change these terms at any time. Changes will be considered effective once published on the site.

2.1 Age & Eligibility Requirements

To register and use the izaas platform, users must meet the following requirements:

• You must be 21 years of age or older. izaas strictly follows a 21+ age policy and does not approve accounts for minors.
• Users must be real individuals — opening accounts in the name of corporate entities is prohibited.
• Residents of regions where online gaming is prohibited under applicable local law may not open an account.
• Complete, truthful, and accurate information must be provided when opening an account.

2.2 One Person, One Account

Each person may hold only one izaas account. Multiple accounts in the same person's name are prohibited and, if detected, all associated accounts will be closed. If multiple members of the same household use the same device or IP address, each person must complete identity verification separately.

2.3 Registration Process

When opening an account, users must provide their correct name, date of birth, email address, and mobile number. izaas reserves the right to cancel any account and forfeit any deposits and bonuses if false information is provided.

To ensure the security and fair play of the izaas platform, users undergo an identity verification process (KYC — Know Your Customer). Verification may need to be completed before withdrawal requests are processed.

The following documents may be requested for verification:

• Government-issued ID (National ID card, passport, or driving licence)
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

Withdrawals may be temporarily on hold while submitted documents are being verified. Once documents are successfully verified, processing is generally completed quickly. Providing false or forged documents will result in permanent account closure and the relevant authorities may be notified.

izaas always keeps users' personal information secure and uses SSL encryption for data transmission and storage.

4.1 Accepted Payment Methods

izaas currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank). Transactions via any other method are not accepted.

4.2 Minimum Deposit & Withdrawal

• Minimum deposit: ৳300 per method
• Minimum withdrawal: ৳500
• Typical withdrawal time: Processed within 15 minutes to 2 hours of the request

4.3 Transaction Conditions

All deposits and withdrawals must be made entirely from the user's own account. Transactions through third parties are prohibited. Users must provide correct reference details during processing — izaas will not be responsible for any delays caused by incorrect information.

All active bonus wagering requirements must be met before a withdrawal can be completed. If a withdrawal is requested before the imposed wagering is fulfilled, any active bonus and winnings earned from that bonus will be forfeited.

4.4 Taxes & Fees

izaas does not charge any fees directly on deposits or withdrawals. However, the user's payment service provider may independently charge fees, which the user is responsible for. Tax liability in accordance with local tax regulations rests entirely with the user.

5.1 Welcome Bonus

izaas offers new members a 100% first-deposit bonus of up to ৳20,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳42,000 or more → maximum ৳20,000 bonus → total balance ৳62,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.

Example: If you receive a ৳1,000 bonus, the wagering required = ৳1,000 × 25 = ৳25,000 in bets must be placed before withdrawing winnings from the bonus.

5.3 General Bonus Policy Conditions

• Bonus offers are applicable once per account.
• Claiming multiple bonuses from the same device, IP address, or payment account is prohibited.
• After claiming a bonus, wagering requirements must be met within the specified time limit; otherwise the bonus will be forfeited.
• izaas reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be forfeited.

5.4 VIP Program

The izaas VIP program has four tiers. Weekly cashback is available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

VIP tier advancement is determined based on the user's regular activity and loyalty.

6.1 General Gaming Conditions

All games on izaas are operated by third-party software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Each game's own rules and the software provider's terms apply.

Game outcomes are determined by a Random Number Generator (RNG), which ensures impartiality. izaas strictly follows a fair play policy.

6.2 Betting Limits

Separate minimum and maximum bet limits are set for each game and market, which can be seen directly in the game interface. izaas reserves the right to void any bet accepted in error due to a technical fault.

6.3 Sports Betting

Sports betting is available across a range of sports, including cricket (BPL, IPL, T20 World Cup), football (FIFA), and kabaddi. Displayed odds may change based on market conditions. Once a bet is confirmed, it generally cannot be changed.

If an event or match is cancelled, suspended, or rescheduled, izaas will settle bets in accordance with the applicable rules. izaas's decision on such matters will be considered final.

6.4 Technical Issues

izaas will not be responsible for any losses caused by internet disconnection or device issues. If a game remains incomplete due to a technical fault, the related bet may be voided and the stake returned.

The following activities are strictly prohibited on the izaas platform:

• Using the platform for money laundering or transactions involving illegal funds
• Operating multiple accounts to abuse the bonus system
• Exploiting technical vulnerabilities or bugs in any game to gain an unfair advantage
• Using bots, scripts, or automated software to access an account
• Rude, threatening, or harassing behaviour toward platform staff
• Gambling in the name of or on behalf of a third party
• Collecting or exploiting other users' personal information
• Deliberately attempting to influence the outcome of any game

If any of the above activities are suspected, izaas may temporarily suspend the account for investigation.

izaas places the highest priority on responsible gaming. Gaming should be a form of entertainment — not a source of financial stress or mental distress.

We encourage users to make use of the following self-restriction tools:

• Deposit Limits: Set a daily, weekly, or monthly deposit amount.
• Session Limits: Restrict continuous gaming time.
• Self-Exclusion: Temporarily close your account for a set period.
• Permanent Closure: Permanently exclude yourself from the platform.

Contact our support team to learn more about or activate these tools. The full policy is available on our Responsible Gaming page.

izaas takes the protection of users' personal information very seriously. Our complete policy on data collection, use, and protection is described in detail on our Privacy Policy page.

Key principles in brief:

• We collect only the information necessary to provide the service.
• Information is not sold to third parties without the user's consent.
• In cases of legal obligation, information may need to be provided to authorities.
• All information is transferred securely through SSL encryption.
• Data may be retained even after account closure based on legal requirements.

All content on the izaas platform — logos, trademarks, graphics, software code, written materials, and interface design — is protected under the intellectual property rights of izaas or its licensors. Reproducing, distributing, or using this content for commercial purposes without written permission from izaas is strictly prohibited.

The names of game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe) are their respective proprietary trademarks or registered names. izaas supplies these games solely under licensing agreements.

To the maximum extent permitted by applicable law, izaas is not liable for the following:

• Direct or indirect financial losses incurred in games (the outcome of gambling is the user's own responsibility)
• Failures or delays from third-party services
• Issues with the user's own device or internet connection
• Losses resulting from unauthorized access to a user's account where the user has been negligent in protecting their password
• Force majeure events such as natural disasters, government directives, or failure of communication infrastructure

In no circumstance shall izaas's total liability exceed the amount of the relevant transaction made by the user.

izaas reserves the right to change, amend, or update these terms at any time. Users will be notified of significant changes via email or through the platform.

Continuing to use the platform after changes have been made will be considered acceptance of the new terms. If a user does not agree with the updated terms, they may close their account through our support team.

The "Last Updated" date at the top of this page always indicates the most recent version in effect.

13.1 Suspension or Closure by izaas

izaas may suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these terms
• Suspicion of fraud, money laundering, or any other illegal activity
• Providing false registration information
• Failure to cooperate with the verification process
• Temporary action taken in the user's interest to protect the account

13.2 Closure by the User

A user may close their own account at any time by contacting the support team. Any balance that meets all wagering conditions must be withdrawn before the account is closed.

13.3 Balance After Closure

If an account is closed due to a policy violation, all balances may be forfeited. Under normal circumstances (such as voluntary closure by the user), any remaining valid balance will remain withdrawable.

If you have a dispute or complaint, please contact our support team first. We will make every effort to resolve the issue quickly and fairly.

Process for submitting a complaint:

1. Describe the issue in detail via live chat or by emailing [email protected].
2. Our team will review the complaint and respond as quickly as possible.
3. If a detailed investigation is required, the process may take somewhat longer.
4. During the investigation, the relevant balance or transaction may be temporarily put on hold.

In any dispute, the game provider's server logs and our system records will be considered the final evidence.

If you have any questions or comments about these terms, please reach out to us through the following:

• Live Chat: Available 24/7 (Bengali & English)
• Email: [email protected]

Our support team is always ready to assist you.